Trust and legal
PAIA Manual
Manual prepared in terms of section 51 of the Promotion of Access to Information Act, 2000 (PAIA), read with the Protection of Personal Information Act, 2013 (POPIA).
Some registered particulars are still to be supplied by the owner. Each is marked below. Until they are supplied, requests should be sent to the email address in section 2.
1. Purpose of this manual
This manual tells you how to request access to records held by RelianceCheck, what records are available, and how RelianceCheck processes personal information.
2. Particulars of the private body (section 51(1)(a))
| Trading name | RelianceCheck |
|---|---|
| Registered name | To be supplied by the owner |
| Registration number | To be supplied by the owner |
| Physical and postal address | To be supplied by the owner |
| Information Officer | To be supplied by the owner |
| Website | https://reliancecheck.com |
| Email for requests | hello@reliancecheck.com |
3. The Information Regulator’s guide (section 51(1)(b))
The Information Regulator has published a guide on how to use PAIA. It is available from the Regulator at inforegulator.org.za. We do not reproduce it here.
4. Records available without a request (section 51(1)(c))
- Every page of this website, including this manual.
- The Privacy Notice, Cookie Notice, Accessibility statement, Terms of Use and Trust Centre.
5. Records held in terms of other legislation (section 51(1)(d))
Records that a private body of this kind keeps where the relevant law applies, such as company records under the Companies Act, 2008, and tax records under the Tax Administration Act, 2011. Access to these records is governed by the Act under which they are kept, and by PAIA.
6. Subjects and categories of records (section 51(1)(e))
| Subject | Categories of records |
|---|---|
| Company and governance | Founding documents, statutory registers, policies. |
| Private pilot | Participation agreements and the records each participant chooses to share under them. |
| Enquiries | Email correspondence received at the address in section 2. |
| Website | Published pages, release records and the release verifier’s output. |
7. How to request a record (section 51(1)(e) and (f))
- Complete the Regulator’s prescribed request form (Form 2) and send it to the email address in section 2. Until the Information Officer’s particulars are supplied, the custodian named at the top of this page receives requests.
- Say which record you want, in what form, and how you want to receive it. If you are requesting on behalf of someone else, say in what capacity.
- If you are not requesting your own personal information, state the right you want to exercise or protect and why the record is needed for it.
- A request fee and access fees may be payable as prescribed by the Regulator. You will be told the amount before any fee is due.
- We will respond within 30 days, which may be extended once by up to 30 days where the Act allows. If access is refused, we will give reasons and tell you how to complain to the Information Regulator or apply to a court.
8. Processing of personal information (section 51(1)(c)(iii) read with POPIA)
| Purpose | Answering enquiries; operating the private pilot under written agreement; meeting legal obligations. |
|---|---|
| Categories of data subjects | People who email us; pilot participants and their representatives. |
| Categories of information | Contact details and correspondence; for pilot participants, the material they choose to share under their agreement. |
| Recipients | Our hosting and email providers as operators. No sale or sharing with third parties for their own purposes. |
| Cross-border flows | Hosting and email providers may store information outside South Africa under their own safeguards. |
| Security measures | HTTPS transport; a security policy on every page that blocks third-party connections and form submission; no document processing on the public site. |
9. Availability of this manual (section 51(3))
This manual is published on this website and will be supplied on request by email. It will be updated when the particulars in section 2 are supplied, and reviewed on the date shown at the top of the page.